AquaFIX Restoration

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Frequently Asked Questions

1
Water & Mold Damage
“Our IICRC-certified technicians will restore your home with our proprietary procedures and technologies. At Aqua FIX Restoration, water and mold damage restoration services are fast, reliable, and trusted by homeowners like you.”
2
Fire & Smoke Damage

“Our procedures are beyond industry standards, and our IICRC-certified technicians will reclaim your peace of mind in the aftermath of fire and smoke damage. Aqua FIX Restoration is trusted by homeowners to get life back on track.”

3
Reconstruction
“After the unexpected strikes, we will transform your property with our expert reconstruction services. At Aqua FIX Restoration, we are precise, dependable, and thorough in rebuilding your home back to its original beauty.”
FAQ - Frequently Asked Questions
At Aqua FIX Restoration we know that when the unexpected strikes, a lot of questions arise. To assist you during this uncertain and overwhelming times we have put together a set of questions that we frequently get asked when our customers first contact us:
Water & Mold Damage
Call Aqua FIX Restoration we are open 24 hours a day, seven days a week, and will respond to your call for assistance at any time and on any day. We restore your property as if it were our own and will ensure the damage is in a better state than it originally was. Call us now at (425) 977-5502.
Call us now at (425) 977-5502 for a free estimate of our water & mold damage services.

At Aqua FIX Restoration, we follow a comprehensive 3 step process that includes: assessment, containment, and reconstruction. For water damage, we ensure that before any remodeling happens, a thorough work is done to ensure drying and dehumidification of the affected area/structure.

It is the process of removing and cleaning mold from indoor environments to prevent health issues and structural damage.

The duration of remediation depends on the extent of the mold growth and the size of the affected area. It can take anywhere from a few days to a couple of weeks.

Costs vary widely based on the size and severity of the mold problem. It is better if you request a clear breakdown of costs when contacting a property restoration professional.
Health risks include respiratory issues, allergic reactions, and skin irritation. Mold exposure can be particularly harmful to those with allergies, asthma, or weakened immune systems.
Reconstruction
Yes, but first, conduct a thorough assessment to understand the extent of the damage.

Seek recommendations, check reviews, and interview potential contractors to find the right fit.

Consider the scope of work, materials, labor costs, and potential unforeseen expenses.
Document the damage thoroughly, communicate promptly with your insurer, and seek professional advice if needed.

Yes, prioritize safety by ensuring proper ventilation, using safe construction materials, and following all safety guidelines.

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Stay organized, seek support from friends and family, and consider professional counseling if needed to navigate the emotional challenges. You can also find emotional support by contacting the NAMI help line. Dial (800) 950-NAMI (6264), Text: Helpline to 62640, Email: helpline@nami.org

Fire & Smoke Damage
Ensure everyone is safe and accounted for. Contact emergency services if the fire is still active. Once the fire is out, avoid entering the property until it's deemed safe by professionals. Contact your insurance company to report the incident and start the claims process. Document the damage with photos or videos, but only if it's safe to do so.
Smoke damage requires specialized cleaning. Open windows for ventilation, and use fans to help clear the air. Clean soot from surfaces using a dry sponge or a specialized cleaner. Avoid using water on walls or fabrics, as it can worsen the damage. Consider hiring a professional restoration company to thoroughly clean and deodorize your home.

It depends on the extent of the damage. If the fire was minor and the structure is intact, it might be safe after proper cleaning. However, smoke and soot can pose health risks, especially for children, the elderly, or those with respiratory issues. It’s advisable to stay elsewhere until a professional inspection confirms it's safe.

Non-porous items like metal, glass, and certain plastics can often be cleaned and salvaged. However, porous materials like fabric, wood, and paper may be more challenging to restore due to their ability to absorb smoke and soot. Electronics, if not heavily damaged, may be recoverable after professional cleaning.
The time frame for restoration can vary widely depending on the extent of the damage. Minor smoke damage may take a few days to a week to clean, while severe fire damage could take several weeks or even months to fully restore. The process includes cleaning, repairs, and ensuring the home is safe and livable.
Yes, with proper cleaning and deodorization, the smell of smoke can be removed. This process usually involves cleaning all surfaces, washing or replacing fabrics, and using specialized equipment like ozone generators or thermal fogging to neutralize odors. Professional restoration companies are typically best equipped to handle this effectively.

Soot exposure dangers should be taken seriously because they can lead to potential health hazards. Soot particles are small enough to enter the body through inhalation, ingestion, or via the skin and eyes. The adverse effects of soot’s toxic particles can include the following symptoms:

  • Asthma attacks 
  • Coughing 
  • Difficulty breathing 
  • Eye irritation 
  • Headaches 
  • Nosebleeds 
  • Sore throat 

These symptoms can also lead to other long-term health issues. Since soot is a known carcinogen, it can increase your cancer risk. For those with compromised immune systems and health sensitivities, inhaling soot particles can damage your heart and lungs, worsening chronic respiratory conditions like asthma and emphysema. If soot is present in your home, removing it as soon as possible is imperative to avoid any health consequences.

Insurance Claim
Standard homeowner’s insurance typically covers water damage that occurs suddenly and accidentally, such as from a burst pipe or an appliance malfunction. However, most policies do not cover flood damage caused by natural events like heavy rainfall, storm surges, or overflowing rivers. Flood damage usually requires a separate flood insurance policy.

First, document the damage by taking photos or videos. Contact your insurance company as soon as possible to report the incident and start the claims process. Provide detailed information about the cause and extent of the damage. Follow any instructions provided by your insurer, such as meeting with an adjuster or getting quotes for repairs. Keep records of all communications and expenses related to the damage.

Several factors can influence your insurance payout, including the cause of the damage (whether it’s covered under your policy), the extent of the damage, and your policy limits and deductibles. The age and condition of the property and the materials affected can also play a role. If you have a replacement cost policy, you’ll be reimbursed for the cost of replacing damaged items. If you have an actual cash value policy, you’ll be reimbursed for the depreciated value of the items.

Yes, standard homeowner’s insurance typically covers fire and smoke damage. This includes the cost of repairing or rebuilding your home, replacing damaged belongings, and covering additional living expenses if you need to live elsewhere while repairs are made. However, coverage details may vary, so it’s important to review your specific policy to understand what is covered.
Start by contacting your insurance company immediately after the fire to report the damage. Document everything by taking photos or videos of the affected areas. Make a list of damaged or destroyed items, including their approximate value. Your insurer will likely send an adjuster to assess the damage. Follow their instructions and provide any necessary documentation to support your claim.
The amount of your insurance payout can be affected by several factors, including the extent of the damage, your policy’s coverage limits, and your deductible. The type of policy you have (replacement cost vs. actual cash value) also plays a role. If you have replacement cost coverage, the insurance will pay to replace damaged items with new ones. If you have actual cash value coverage, the payout will be based on the depreciated value of the items.

At Aqua FIX Restoration, we are more than a regular restoration company. We understand how difficult a time of loss may be. We provide you with all information, documentation and specific requests your insurance company may have to assist in a smooth claims process.

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Aqua Fix Restoration provides emergency restoration services 24 hours a day, seven days a week. Our services include water & mold damage, fire & smoke damage, and reconstruction. We service Bellevue, Bothell, Carnation, Duvall, Everett, Fall City,  Issaqua, Kirkland, Mercer Island, Monroe, Redmond, Samammamish, Snohomish, Snoqualmie, Woodinville, and nearby cities. Our average “on-site” time is 60 minutes, and we assist you in filing your insurance claim.

Our role goes beyond just repairing properties; it’s also repairing lives. Visit us online at “aquafixrestoration.com” Give us a call now at (425) 977-5502 or fill out our online contact form to schedule a visit. You can also find additional resources for emergency management, by clicking on the name of your city above.